FAQs

Do you ship worldwide?

Yes! We ship to most countries worldwide. Please note that international shipping may take slightly longer than domestic orders.

How long does shipping take?

Shipping typically takes 7-10 business days. International orders may vary depending on your location. You can find full details on our Shipping Policy page.

How much does shipping cost?

We currently charge a flat rate of $9.99 for US orders and $9.99 for international orders.

How can I track my order?

Once your order has been processed and shipped, you will receive an email with your tracking information. You can also visit our Track Your Order page at any time.

How can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible. Once an order has been processed (within 24 hours), we are unable to make changes.

Can I return or exchange an item?

Of course! We offer a 30-day return policy. You can find full details on our Return & Refund Policy page. If you have any questions about a return, reach out to us at support@montevao.com.

How do I know my payment is safe?

All payments are processed using industry-standard, bank-grade AES-256 bit encryption. We accept Visa, Mastercard, American Express, PayPal, and Apple Pay. You are only charged at the time of purchase — no hidden fees or recurring charges.

Do your products come with a warranty?

All products are covered by our 30-day return policy. If you receive a defective or damaged item, please contact us at support@montevao.com and we will arrange a replacement or full refund.

Will the product look exactly like the photos?

We work hard to ensure our product photos are as accurate as possible. Slight variations in color may occur due to differences in screen settings and lighting conditions. If you are ever unsatisfied with your purchase, our 30-day return policy has you covered.

Where can I contact support?

You can reach us by filling out our contact form or emailing us directly at support@montevao.com. We typically respond within 24 hours.